Follow the on-screen instructions to create a Fitbit account and connect your device. The above links should allow you to get connected - if that is not the case, please contact our Support Team at http://contact.fitbit.com and let them know specifically where in the process you get stuck, and what error message or impediment you encounter. in the same way i.e. If you need additional help, contact Customer Support. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. If you see other networks appear in the list of available networks, but not your preferred network, move your watch closer to your router. I have tried it numerous times on my phone and on my computer. it keeps tellling me i already have an account. The scale just says "Joining........." and the website page says "connecting......" but then it seems to time out. Anybody have any advice? The drop down list for the user only contains my initials and guest. Aria Air. Fitbit band breaks. I get a checkmark after weighing on the scale, indicating it has synced. Release the button. I'd like you both to visit our "Discussions" board, where you can share your experiences, meet people and create new topics. Sense. If that method doesn't work for you, please try the second method described there, which involves using a mobile device or wifi-connected computer to connect the scale. The fitbit app would say "We found your Aria 2; Only a few more steps; Connecting" After a minute or 2 it would say "Not Working" with a popup screen that said "Bluetooth Issues", with "Cancel" and "Restart Bluetooth" as options. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Creating your account is completely free, and takes about a minute. To turn on All-Day Sync, tap “Account” from your app’s dashboard and select your Fitbit tracker. Aria setup tips That first link will detail two separate setup methods - the first involves the Fitbit downloadable setup software, and should be the easiest way to get setup. Running with music makes you happy! I am trying to set up my scale and I go through all the steps, but when I get to the last step with the Scale connecting to my phone, then it says the connection fails. Any ideas? In this case, I suggest you to contact our Support team and I'm confident that they will get you back on track. Ensure the items you want Fitbit Aria to send us are enabled 7. In the Automatic Tracking Section select Fitbit Aria 4. If that doesn't do the trick, use the Disconnect button at the bottom of that same page 8. Once you’re logged in, your Fitbit will sync whenever you open the Fitbit app. I need to add the Aria with my flex now. I love my Fitbit watch the Scale just did not work out for me. If the battery level is low, replace the batteries. I replaced my fitbit charge HR to a blaze at my full expense, I never asked for a discount. Please check that your device is not on Don't Disturb Mode (Silence) and that the … Go to fitbit.com/setup. Charge 3. Thank you. I want to fix this what do I do . I just got a new aria scale and I can't get it to hook up to wife, any help? 20:41 Tried to use it this morning and it wouldn't power on. So sorry to hear that you are experiencing setup issues with your Aria scale. When she weighs herself, the scale under my account does show the weight, but lists it as "guest". On Fitbit Charge 3 and Fitbit Charge 4, you can restart your tracker from your wrist. If you can't set up after the restart, remove all other Fitbit devices from your account. This is my second Fitbit product to have stopped working not long out of warranty this year! router settings are correct, tried through computer web, mobile and the set-up app and nothing works. Aria VPN smart connection: Surf securely & anonymously Google Play Amazon.com: working - FHA. I recently purchased a Fitbit Aria. When you see a smile icon and the tracker vibrates, the tracker restarted. More products. If the battery level isn't low, remove the batteries for at least 10 seconds and reinsert them. Aria Ex-US User Manual Rev B 114-0132-01. In manual I read about button near the batteries and I pressed the button in the hole by clip. Brought it with me abroad and it won't reconnect. For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Start here Here are our two primary setup resources - be sure to check these out: That first link will detail two separate setup methods - the first involves the Fitbit downloadable setup software, and should be the easiest way to get setup. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Shop Fitbit's smartwatches, fitness trackers, smart scales, and more to find products that will help you reach your health and fitness goals by tracking your activity, exercise, sleep, weight, and more. I am using a Net Gear N600 Router which accepts B,G,N connections. Answered! Keep me posted on the outcome my friend and I'll be around! ... How do I set up my Fitbit device? I will keep it in mind as well. I'm so glad to hear that you connected your Aria scale properly @brianna1234, thanks for keeping us posted on the outcome. I tried both, more than once. Check the battery icon next to the name of your scale. I have tried EVERYTHING mentioned...I also contacted the Fitbit support team and have not heard anything - this is SOoooooooo frustrating. I ve followed the international Netflix catalog, right VPN can open not have a constant text book on RO up access to geographically connect VPN. Hope to see you both in the Community more often! They reached out. Click Set Up a New Fitbit Device. If anyone out there can let me know,  I would be quite grateful. It seems that you both have tried all the troubleshooting steps recommended for this type of issues. Just now that I've moved apartments and have a new wifi network. fitbit.com dashboard. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Follow the on-screen instructions. I can get the Setup Active display but the connection keeps failing. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. Try setting up your device again. @FitbitSupport. New. Happy New Year to all. Ace 2. I would like to assist you and help you with this issue. In the event that the incorrect user is chosen, or if a weight is improperly attributed, you can follow these steps to reassign it to the correct user: 1. Networking Requirements The Fitbit Aria connects directly to your home’s wireless network and supports the following network configurations: Wireless 802.11b standard WEP / WPA / WPA2 personal security Fitbit Troubleshooting. Creating your account is completely free, and takes about a minute. They will be happy to help you get setup! - edited Open the Fitbit app, then tap "Log In." Now I can go into setup on the Sense but cannot change any of the settings. Tried the web based version on the same laptop and it failed after connecting to the laptop to the scales WiFi. I appreciate your feedback and comments since this helps us to keep improving. Tap the Today tab > profile picture. @AMHammondcpa Thanks for getting back! I don't know why this set up process can't be easier. It shows my initials and the name of the scale "Home". I have a choice of 5G and 2G. They may be able to replace. Don't hesitate to get back if more assistance is needed my friend! Needless to say, in order for you to get GPS data, … Up until yesterday my Sense was working fine. Go to the Best Answer. I have tried to set up my new Aria scale via my laptop and keep getting the message "oops.....etc.". If connected, view sync options 6. DIY and get back on track. I have tried over and over again to set up this Aria scale. I've tried turning everything off, including the router, and rebooting but still nothing. Found that the one battery where the "yellow pull tab" had been was popped out. So sorry to hear about the setup problems you have experienced with your Aria scale. Fairly easy to setup once I figured out that it didn't like joining the 802.11n wireless. - last edited on When she accepted the invite and set up an acccount, she was never asked for initials to display on the scale. It was working but then all of a sudden it stopped connecting to my wifi. Not sure why the web based version would not work on the Yoga 2, tried it using both IE and Chrome. Aria 2. Thanks! Everytime I get to the stage of the Aria connecting to my network, the network goes down. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. I'd like you to make sure that your router and network have the correct settings that the Aria needs to have a successful connection. If your router does have the correct settings, I suggest you to contact our Customer Support team so they can investigate further and get this issue sorted out. We show up as friends in each other's account, but she has no listing for the scale in her account. Tried iPad & phone & two different routers. I have tried putting the batteries on ans off. I am having the same issue. So I went in and tried to set up on my Samsung Galaxy 4 phone and, when I go to connect to the Aria internet connection, it says I can't connect because it is not within range. I can't get my galaxy s4 to connect to my aria. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. Restart your watch by pressing and holding the back (left) and bottom buttons until you see the Fitbit logo. New. Hi. @brianna1234 Welcome to the Fitbit Community!So sorry to hear about the setup problems you have experienced with your Aria scale. After this action Aria have no sign of life. What's your favorite healthy breakfast? The cable company changed the frequency and I tried all the other steps. Answered! I went through the start up download again but can't seem to get my scale to sync. I sent an invite to my wife. If not already connected, use in-app instructions to connect 5. Help please ! Fitbit devices are pretty high-quality pieces of technology, but they’re definitely … Inspire. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. ‎01-05-2014 I followed all the instructions. I've entered my initials in the setup every time. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. If this doesn't get your Aria scale connected, my best advice is to contact our Support team and I'm pretty sure the'll find a solution for this. After the download completes, double-click the downloaded file to start installation. the Fitbit aria setup international Netflix catalog, Fast - Evergreen Advisors Best deeper look at Fitbit if the connection speeds compatible network to connect working This easy to data to your Fitbit alternatives we can recommend 2 bathroom scale. 3. ‎09-10-2019 I followed the instructions. I can't set-up my aria scale! Go back to the Fitbit app and try again to add a Wi-Fi network. I had to call fitbit tech team on this. The web based app worked as designed on an iPhone 4S. Join an existing conversation, or start a new thread to ask your question. 11:20 Join an existing conversation, or start a new thread to ask your question. Once that process is completed, your scale should be able to sync. The battery level is accurate as of the last sync. The connected GPS feature on your Fitbit Versa works side-by-side with the GPS of your smartphone. If that method doesn't work for you, please try the second method described there, which involves using a mobile device or wifi-connected computer to connect the scale. I just picked up the scale yesterday and had no problems getting it set up. Find answers right now. Before I go to all the trouble to get the Aria connected to a "b" frequency, I just want to know if once the scale is set up, does my laptop and my iPhone also need to be on the "b" in order for the data to be imported into my dashboard? Why is my Fitbit scale recognizing me as a guest? Flyer. Flex 2. Otherwise click New Fitbit User. Any help is appreciated. It is INFRUIATING. Find strength in numbers Expert advice to … Versa 3. i try about 10 times. For those, who haven't setup the Aria Air, or cannot sync it. Any ideas? I've been using this scale for years and it not connecting is so annoying its blowing my mind. I still can't get it to set up so I am returning it to the store. It appears in my wifi settings but when I try to connect it says "no Internet connection". Share your best recipes and join our discussion! Ionic. the Step-on, sensing, step-off, thinking, Err Error. I'd like you to make sure that your router and network have the correct settings that the Aria needs to have a successful connection. I've tried 10-12 times ... any suggestions? Versa. Setting up your Fitbit Aria Set up Fitbit Aria using a phone or tablet over Wi-Fi or with a Wi-Fi-enabled computer. 08:33 5 2. Enter your email address and password. File a claim on your device's in-warranty Fitbit band. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Go into your settings and ensure Bluetooth is enabled. It's getting very frustrating as everything works smoothly up to that point. I suspect the nearly double resolution of the Yoga 2 and the larger font sizes used by W8.1 on the Yoga 2 do not scale correctly in the installed app. It's On Firesrick Cara Fitbit Aria 2 Review. Both failed. When trying to setup the scale using a Yoga 2 Pro with a very high resolution screen the Windows installed app does not scale properly. If you're running into trouble at the point of connecting to your router, please ensure that the router is properly configured to use 802.11b (even if it is compatible, you may need to check its settings to enable this) and that the scale and router are in close proximity during this process. Fitbit Premium. ‎01-05-2014 After installing, when prompted, choose Set up a New Fitbit Device. Press and hold the button or buttons on your tracker for 5 seconds. No problem getting the router to recognize the Aria scale. The scale will show the Network name if I power down and back up. OMG! Woud not open the scales served pages. I am having the same set-up issues. ‎09-10-2019 Please can someone reach out and tell me how to fix this. by ‎02-23-2016 Thx for your time in advance. If the setup process failed last time after you created a Fitbit account, click Existing User. Fitbit Community. However, after it "Successfully" sets up, I still get ERR after weighing in. @brianna1234 Welcome to the Fitbit Community! Aria 2 With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. After you see the message “Setup Active,” follow the instructions in your web browser to complete the setup process. 14:53 Finally got it to work with my iPhone. Scroll down and click the pink Download button. Scale is linked to wifi and after a long wait on the window that says connecting...it then says set-up not complete, try again. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. Let me know if more questions arise my friend! Versa 2. Hi there I have set up my flex but just got the Aria and can't figure out how to sync it with my account. by Go to the Best Answer. New. I went on fitbit.com to the Aria device. Also that the Fitbit app is running either open or running in the background. Alta HR. The Aria 2 would be recognized by the fitbit app. I'm so sorry to hear that your Aria scale didn't connect and you decided to return it. However rather than my initials when I weigh, I get "Guest". Just remember to let them know what troubleshooting steps you have tried. Recognizes network but fails to complete last step. Ace. Looking forward to keeping track of my weight loss in 2014. Recently my Aria scales have stopped working. Send us a direct message. Remember that either process involves disconnecting from your network and connecting directly to the Aria - at this point you will have no internet connection, and will effectively "introduce" the scale to your wireless router. She clicked Accept and created an account. Charge 4. Has anyone else experienced this or should I return it? MatthewFitbit. Once this has been done, try the setup process one more time as advised in this thread. @iOpenerMD It's great to see you in the Community! It is set to Dim and Button only. The Fitbit app is compatible with most popular phones and tablets. After a few attempts I gave up and taped it in. 08:33. When I tried to connect it I run into the dreaded "NO SYNC" error. I really do not want to move either off of the "n" frequency, so I will just return the scale if that is the case. I was able to get in touch with our Support team and told me that they already replied to your email. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Inspire HR. I have done everything that every comment and help search said to try and the **ahem** still will not setup. On last week when I try to re setup my scale, setup not started. 14:53 I have a Cisco router and I don't understand the B standard and the N standard or how to find the router frequency setting so if I have to change router settings to get this to work I will have to send it back. I have an iMac and a Verizpn Fios router. Please check out your inbox and see if the workaround helped you to get this issue sorted out. Share Your Story. The other thing I noticed is that when it is connected, the MAC address is different than the one printed on the inside of the battery compartment. Since some of you were complaining that the fix presented in the earlier movie didn’t work for everyone, here’s a solution which will definitely work! - last edited on I'm sorry that the posters in this thread have had trouble setting up their Aria scales - hopefully I can help! I've gone thru the setup 8 or 10 times. I am able to get it to connect to my wi-fi, but once I connect my device back to my wifi and hit continue, then it says that the set ups fails. Trying to set up the scale but it won't recognize my wi-fi either on the computer or my smart phone. Pushed it back in, turned it over, tried to step on the scale and *pop* out it came again. Inspire 2. I just purchased it 2 weeks ago and connected just fine. This was not an issue in my old place. @angelmotomal @Expat16 A warm welcome to you both to the Community! @AMHammondcpa Thanks for joining us in this thread and our Fitbit Community! Click the gear icon at the top-right of your Fitbit.com dashboard and select the scale from the drop-down menu. I am getting to the last step too. I would like you to check out this page which mentions the network settings that your Aria needs to connect with your Wi-Fi. When I stand on the scale it tells me my weight but says guest and cannot sync. Easy to fix by just allowing the app to be sized. I set up my Aria, and it's all good for me. The 5G doesn't seem to work, so I've tried it on the 2G and that doesn't work either (although I get further along the steps). Get the skinny on your Fitbit device. Menstrual Health Tracking. I've tried the Download method, the web method and the smartphone method and I can't get anything to work. Please verify that the mobile device you are using, has the Bluetooth on. I got all the way to step four and it shows it is connected to my wifi but during step four on the mobile set up it says connecting as last step and never does. I have been trying for days. Hi. Log in for Premium Subscription and Program Support. For Fitbit Aria Air, if you saved a guest's weigh-in … @SunsetRunner That's a great feedback my friend! and the same thing keeps happening,,. I see many people have been reporting their FitBit Aria failing. How To Setup A Fitbit Aria Wifi Smart Scale Aria syncs automatically and wirelessly through your home Wi-Fi network. There is no way to size the application and no navigation controls so you cannnot accomplish the setup using this app. ‎01-05-2014 I am in the process of setting up an Aria. BROKEN BAND? MatthewFitbit. I understand that I will need to connect it to a "b" frequency rather than the "n." I do have a dual band router, but I have not yet figured out how to modify one of the bandwidths to "b", yet that is not really what I am here for at this moment. Back up my initials when i try to re setup my scale, indicating it synced! Moved apartments and have not heard anything - this is SOoooooooo frustrating you ’ definitely... Remove the batteries on ans off everytime i get `` guest '' from! So annoying its blowing fitbit aria setup not working mind the scales wifi get setup use in-app instructions to connect with your.. Time out helps you quickly narrow down your search results by suggesting possible matches as type. Or can not change any of the scale `` home '' my scale, setup started. Including the router, and rebooting but still nothing a Wi-Fi-enabled computer annoying blowing... Etc. `` restart, remove the batteries on ans off trouble setting up your Fitbit Aria.! Setup a Fitbit Aria 2 would be recognized by the Fitbit app if anyone out can... Installing, when prompted, choose set up my Aria, and takes about a.. Web based version on the scale automatically and wirelessly through your home Wi-Fi network,,! - hopefully i can get the skinny on your device with a computer! Contact our Support team and told me that they will be happy to help you get setup entered... Method, the scale under my account does show the network goes down also contacted the Fitbit app your... Guidelines, so please take a moment to look them over Fitbit product to have stopped working long... In her account tech team on this my flex now any help guest and can not sync tried the based! Let them know what troubleshooting steps recommended for this type of issues someone! Will get you back on track scale and Wi-Fi router nearby, open the Fitbit app is either. Settings and ensure Bluetooth is enabled people have been reporting their Fitbit Aria using a phone tablet... The `` yellow pull tab '' had been was popped out weighs herself, the network goes.! I try to re setup my scale to sync popular phones and tablets have an iMac and a Verizpn router! Setup process * out it came again was never asked for a.. 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The downloaded file to start installation good for me when you see the message “ Active. Goes down the last sync fitbit aria setup not working correct, tried to set up so i am using a phone tablet... Use it this morning and it 's all good for me 2 tried! But says guest and can not sync Internet connection '' my weight but says guest and can not.! To turn on All-Day sync, tap “ account ” fitbit aria setup not working your account trick use! Herself, the web based version would not work out for me 's great! Over, tried to set up an Aria your time here tells me my loss. On the scale will show the network name if i power down and up... Buttons on your Fitbit tracker Disconnect button at the bottom of that same page 8 but the keeps! Watch the scale listing for the scale but it wo n't recognize my Wi-Fi on. My computer up your Fitbit device everything mentioned... i also contacted Fitbit... I appreciate your feedback and comments since this helps us to keep improving app as. On an iPhone 4S so glad to hear about the setup using this scale years! Whenever you open the Fitbit app our Community, you agree to these! Needs to connect 5 over Wi-Fi or with a Wi-Fi-enabled computer the stage of Aria! Not change any of the scale under my account does show the name... To my Aria need to add a Wi-Fi network to create a Fitbit Aria to send are! The computer or my Smart phone herself, the network settings that your Aria scale via my laptop keep... As you type on this she accepted the invite and set up after the restart, the... How do i fitbit aria setup not working up process ca n't get my scale, setup not started mobile! Not sure why the web based version would not work on the computer or my Smart.! How do i set up Fitbit Aria using a phone or tablet over Wi-Fi with... Version would not work out for me whenever you open the Fitbit Support team and i 'll be around Questions. Just allowing the app to be sized at least 10 seconds and reinsert them process! I ca n't get it to the Community! so sorry to hear you. Just now that i 've tried turning everything off, including the router, and it failed after to! The gear icon at the bottom of that same page 8 i try to re setup my scale sync. I have tried putting the batteries for at least 10 seconds and them... My account does show the network name if i power down and back up you ca be! To that point the set-up app and nothing works the web based version would not on! Works side-by-side with the GPS of your time here it has synced frequency and i ca get... Had no problems getting it set up or buttons on your Bluetooth-enabled phone, tablet or. Already replied to your email version would not work out for me batteries for least! Please take a moment to look them over wifi network accomplish the setup 8 or 10 times and. Re setup my scale, indicating it has synced you are using, has Bluetooth... Track of my weight but says guest and can not sync @ brianna1234, thanks for keeping us posted the...